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FAQ
Preguntas frecuentes
General
Frequently Asked Questions settings
We ship all over Europe./We ship all over Europe.
Payments allows you to accept payments with major credit cards, as well as Apple Pay and Google Pay.English:Payments allows you to accept payments with major credit cards, as well as Apple Pay and Google Pay.
At LUTRA Company, we strive to offer the best shopping experience for our customers. We are currently working towards making returns free in the future. However, at this time, we have a very low fee for processing returns, which varies depending on the country. If you are not completely satisfied with your purchase, you can initiate a return through our website. Once we receive and verify the returned product, we will process the refund to your original payment method.English:At LUTRA Company, we strive to provide the best shopping experience for our customers. We are currently working on making free returns in the future. However, at the moment, we have a very low fee for processing returns, which varies depending on the country. If you are not completely satisfied with your purchase of our products, you can initiate a return through our website. Once we receive and verify the returned product, we will proceed with the corresponding refund to your original payment method.
Size guide
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