Shipping and Returns
Shipping policy
Shipping Policy
We ship throughout Europe. Shipping costs will be displayed when you enter your address. To Spain, it's only €2.90; and to the rest of Europe and the Canary Islands, we offer the most competitive prices. Receiving your products is simple and affordable!
Please allow 4 to 15 business days for delivery, depending on the shipping location and distance. We appreciate your patience and are here to ensure you have the best possible experience.
ENGLISH:
We ship to the entire European community. When you enter your address, the shipping costs will be specified. To Spain, only €2.90; and to the rest of Europe and the Canary Islands, We have the most competitive prices.. Receiving your products, simple and affordable! The wait for delivery of your order is 4 to 15 business days, depending on the area and shipping distance. We appreciate your patience and are here to make sure your experience is the best possible.
Exchange and Return Policy
Returns and exchanges policy
At LUTRA Company, we strive to offer the best shopping experience for our customers. We are currently working towards making returns free in the future. However, at this time, we have a very low fee of just €4 to process returns. If you are not completely satisfied with your purchase, you can initiate a return through our website. Once we receive and verify the returned product, we will process the refund to your original payment method.
ENGLISH:
At LUTRA Company, we strive to provide the best shopping experience for our customers. We are currently working on making free returns in the future. However, at the moment, we have a very low fee of just €4 to process returns. If you are not completely satisfied with your purchase, you can initiate a return through our website. Once we receive and verify the returned product, we will proceed with the corresponding refund to your original payment method.